Qualifications:

• Minimum D3 degree in Communication, Public Relations, Marketing, or a related field

• At least 1 year of experience as a Customer Relations Officer or Telemarketer

• Proficient in Microsoft Excel

• Strong communication, interpersonal, and emotional management skills

Job Description:

• Manage and maintain the customer database

• Regularly update customer contact details and information

• Execute customer loyalty programs (discounts, rewards, points, etc.)

• Build and maintain strong relationships with customers through engagement activities

• Handle and resolve customer complaints

• Conduct regular customer satisfaction surveys